Se quiser trocar ou devolver seu pedido, não importa o motivo – estamos aqui para ajudar! O Código de Defesa do Consumidor define que trocas e devoluções podem ser realizadas em até 7 dias em caso de arrependimento. Após esse período, são gratuitas pelo prazo de 30 dias após a data do seu pedido. Você pode trocar seu produto por crédito no estabelecimento, um produto diferente ou receber reembolso pela mesma forma de pagamento.
Observe, no entanto, as exceções da nossa política:
- Itens com desconto são de venda final e não são passíveis de trocas ou devoluções;
- Itens devolvidos devem conter a etiqueta e ser enviados na embalagem original;
- Itens devolvidos não devem ter sinais visíveis de desgaste ou uso.
Para relatar seu problema e contactar-nos acesse nossos canais de atendimento abaixo relatando o ocorrido :
WhatsApp:16 994395665
e-:mal: ecomercelshopping@gmail.com
Segue passo a passo para Trocar seu produto:
Entrar em contato com os canais de atendimento acima
Enviar foto ou vídeo do produto para:
ecomercelshopping@gmail.com
Despachar pelo correio no endereço abaixo:
Rua Paraná nº 1511 apto 182 cep 14055472
Enviar foto com comprovante de despacho do correio
Nosso prazo para troca, devoluções e reembolso é de 30 dias após o envio da mercadoria para endereço acima indicado.
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